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Terms of ServiceLast Updated: March 27, 20261. IntroductionThese Terms of Service ("Terms") govern your engagement with Verxon Labs ("we," "us," or "our") for software development, cloud infrastructure, AI integration, UI/UX design, and technology consulting services. By engaging our services, you ("Client") agree to be bound by these Terms.2. Services Overview2.1 What We OfferVerxon Labs provides end-to-end IT services including but not limited to:- Full-stack web and application development (React, Node.js, Next.js, Python, Java)- Backend architecture and API design- Cloud infrastructure setup and management (AWS, GCP, Azure)- AI/ML integration, data pipelines, and intelligent automation- Authentication and identity systems (Keycloak, Auth0, custom SSO)- UI/UX design, prototyping, and design systems- DevOps, CI/CD pipelines, and infrastructure as code- Database architecture, optimization, and migration- Fractional CTO and technical leadership consulting- Code audits, performance reviews, and tech due diligence2.2 Engagement Models- Project-Based: Fixed scope, timeline, and deliverables agreed upon before commencement- Retainer/Advisory: Ongoing monthly engagement for continuous development or technical leadership- Discovery & Scoping: Paid or complimentary initial consultation to define project requirements3. Project Terms3.1 Scoping and Kickoff- Every engagement begins with a Discovery Call to understand your requirements- A detailed Scope of Work (SOW) or proposal will be provided before work begins- Work commences only after mutual written agreement on scope, timeline, and budget- Any changes to scope require a written Change Request with revised estimates3.2 Timelines- Estimated timelines are provided in good faith based on the agreed scope- Delays caused by late client feedback, missing assets, or scope changes may extend timelines- We will communicate proactively if any delays are anticipated on our side- Rush delivery may be available at an additional fee, subject to team availability3.3 Client Responsibilities- Provide timely access to required systems, credentials, documentation, and assets- Designate a single point of contact for approvals and communication- Respond to feedback requests within 5 business days (delays may impact timeline)- Ensure all content and materials provided do not infringe third-party rights4. Payment Terms4.1 Project-Based Engagements- 40% deposit required before work commences- Milestone-based billing as defined in the SOW- Final payment due before delivery of production-ready code and assets- All invoices are payable within 14 days of issue4.2 Retainer Engagements- Monthly invoicing at the beginning of each billing cycle- Payment due within 7 days of invoice- Unused hours do not roll over unless explicitly agreed in writing4.3 General Payment Terms- Late payments beyond 14 days incur 1.5% monthly interest- Work may be paused on accounts overdue by more than 30 days- All fees are exclusive of applicable taxes (GST, VAT, etc.)- We accept bank transfer, Razorpay, Stripe, and wire transfer5. Intellectual Property5.1 Ownership- Upon full payment, the Client receives complete ownership and all IP rights to the final deliverables- This includes source code, design files, documentation, and any custom-built assets- Pre-existing frameworks, libraries, and tools used under open-source licenses remain under their respective licenses- We retain no proprietary claim to your custom work after final payment5.2 Portfolio Rights- We reserve the right to showcase the work in our portfolio, case studies, and marketing materials- If confidentiality is required, the Client may request exclusion via written notice (NDA)- Generic, non-identifiable references to project type and technology stack are permitted unless restricted by NDA5.3 Third-Party Components- Open-source libraries and frameworks are used under their respective licenses- We will document all third-party dependencies and their license types- Any proprietary third-party tools requiring separate licensing will be disclosed upfront6. Confidentiality6.1 Mutual Obligations- Both parties agree to keep confidential all proprietary information shared during the engagement- Confidential information includes business strategies, technical architecture, source code, credentials, and trade secrets- Confidentiality obligations survive termination of the engagement for a period of 3 years6.2 ExceptionsConfidentiality does not apply to information that:- Is or becomes publicly available through no fault of the receiving party- Was already known to the receiving party before disclosure- Is independently developed without reference to confidential information- Is required to be disclosed by law or court order (with prompt notice to the other party)7. Warranties and Liability7.1 Our Warranty- We warrant that all deliverables will be built to professional, industry-standard quality- Code will be clean, documented, and maintainable- We offer a 30-day warranty period post-delivery for bug fixes related to the agreed scope- This warranty does not cover issues arising from Client modifications, third-party integrations added post-delivery, or hosting environment changes7.2 Limitation of Liability- Our total liability is limited to the fees paid for the specific engagement in question- We are not liable for indirect, incidental, or consequential damages (lost revenue, data loss, business interruption)- We are not responsible for downtime or failures caused by third-party services (AWS, Stripe, etc.)- Force majeure events (natural disasters, pandemics, government actions) release both parties from obligations during the event8. Termination8.1 By Either Party- Either party may terminate with 15 days written notice- All work completed up to termination date will be invoiced and is payable- Client receives all deliverables and source code for work paid in full8.2 For Cause- Either party may terminate immediately for material breach that remains uncured for 14 days after written notice- Non-payment beyond 30 days constitutes material breach- Violation of confidentiality constitutes material breach8.3 Post-Termination- We will provide a complete handover of all deliverables, documentation, and access credentials- Ongoing support or maintenance ceases unless a separate agreement is in place- Confidentiality obligations survive termination9. Dispute Resolution- Both parties will first attempt to resolve disputes through good-faith negotiation- If unresolved within 30 days, disputes will be submitted to mediation- If mediation fails, disputes will be subject to binding arbitration under Indian law- Jurisdiction: Courts of India shall have exclusive jurisdiction- Each party bears its own costs unless otherwise determined by the arbitrator10. Data Protection- We handle all client data in accordance with our Privacy Policy- We comply with GDPR, CCPA, and India's DPDP Act as applicable- Client data is never sold, shared for marketing, or used beyond the scope of the engagement- Secure deletion of client data is available upon request post-engagement11. Modifications to Terms- We reserve the right to update these Terms with 30 days advance notice- Active clients will be notified via email of any material changes- Continued engagement after the notice period constitutes acceptance- Any special terms must be agreed upon in writing and will take precedence over these general Terms12. Contact InformationFor questions about these Terms or our services:Rakesh Verma — Founder, Verxon LabsEmail: rv@verxon.ioWebsite: verxon.ioBook a Call: cal.com/rv-verxon/30minBy engaging our services, you confirm that you have read, understood, and agree to these Terms of Service.